Del Mar Auto Repair 2201 San Dieguito Dr
Del Mar, CA 92014
(858) 755-2404 Mon - Fri: 7:30 AM - 5:00 PM

Complimentary Shuttle Service Available*

Blog

  • WILL MOVE TO ELECTRIC CARS CAUSE INDUSTRY TO SHRINK?

    Posted on 13, September, 2017

    Some governments are pondering electric car mandates while some manufacturers are saying 'hey, slow down'.

    http://www.reuters.com/article/us-autoshow-frankfurt-electrics/carmakers-face-electric-reality-as-combustion-engine-outlook-dims-idUSKCN1BN00X

     

     

  • FEDERAL GOVERNMENT RELAXES CONSTRAINTS ON DRIVERLESS CAR DEVELOPMENT

    Posted on 13, September, 2017

    In an effort to unleash the creative forces that have historically driven domestic economic development, the U.S. Department of Transportation (DOT) has issued new rules for driverless cars.  Click on the following link:

    Driverless-car rules loosen: U.S. regulator stops demanding safety assessments

  • J.D. Power: Independents Outshining Dealerships in Customer Service

    Posted on 07, September, 2017

     

    Sept. 6, 2017—Results from the J.D. Power U.S. Dealer Financing Satisfaction Study suggest that, while new car dealership auto repair shops are catching up, consumers are still feeling the love for their independents, reported Driving. The study was performed on owners of 4- to 12-year-old vehicles, the critical point for dealership service centers.

    The largest gap in the results reported was in the shiny and pretty: On a scale of 1,000, dealers scored 746 points for “facility experience” to the non-dealers 681. Big screen televisions, fancy coffee makers, leather chairs and potted plants provide a nice atmosphere, especially compared with the more humble wait areas of most independents. The study found 13 percent of customers would prefer to book appointments online, with just 5 percent having the ability to do so. 

    As vehicles get more complicated and technology advances, independents have done a better job communicating with customers about those advancements and what their cars need: “…in ratings for service advisor performance in people skills and knowledge, non-dealer service advisors outperform their dealership counterparts in every category, including: courtesy of the service representative (8.12 vs. 7.99 on a 10-point scale); responsiveness (7.96 vs. 7.77); thoroughness of explanation (7.80 vs. 7.63); and knowledge of service advisor (8.03 vs. 7.81).”

    Increasingly, both dealer and non-dealer shops are implementing tablets (20 percent and 16 percent respectively) to assist in their communications with customers.

    Where the gaps remain in consumer loyalty are in nuts and bolts of the repair equation: “service initiation (797 for independents vs. 778 for dealers on a 1,000-point scale); service advisor (798 vs. 781); vehicle pick-up (773 vs. 751); and service quality (765 vs. 745).” Consumers are still trusting their non-dealer shops more on some very important notes.

    The J.D. Power study delves into interesting territory. It looks at where the service industry is headed and what it’s going to take to conquer a rapidly growing tech-savvy consumer base. During the repair process, “customers are rarely contacted by text message with updates (3 percent for dealers, 1 percent for non-dealers), although 17 percent of dealer customers and 12 percent of non-dealer customers would prefer to be contacted this way. Text messaging in particular is an area where both dealers and non-dealers should improve to better serve younger customers, who indicate by a significant margin that they prefer this method.”

     

  • DEL MAR AUTOMOTIVE LABOR DAY 2017 SHOP HOURS

    Posted on 24, August, 2017

     

    We will close at noon on Friday, September 1st and re-open at 7:30 on Tuesday, September 5th.

    Labor day became a federal holiday in 1894 honoring the American labor movement and the contributions that workers have made to the strength, prosperity, laws and well-being of the country.

    Interestingly, more than 80 countries celebrate International Workers' Day on May 1st, the ancient European holiday of May Day.

    Everybody please stay safe out there over the holiday.

  • ARE GOVERNMENT PROVING GROUNDS FOR SELF DRIVING CARS IN OUR FUTURE?

    Posted on 23, August, 2017

     

    In January of this year the Department of Transportation announced plans for 10 proving grounds (PG's)for "automated cars" (AV's).  These proving grounds, or AVPG's will be situated in different places around the country.  Unfortunately, no budget money has yet been set aside for this purpose.

    Read the details here: http://www.searchautoparts.com/aftermarket-business/opinion-commentary-distribution/automated-vehicle-proving-grounds-running-fundi?utm_campaign=AMBW%20alert&utm_source=hs_email&utm_medium=email&utm_content=55520766&_hsenc=p2ANqtz--b1WAvVFk54SvLE7qoNpxGWqepyC29yoKsIkEnBEv44mzdklRJadjoDJro6eP95hyj7rGVveeRZJEjKq8RZXaewMtoyQ&_hsmi=55520766